Driver’s Ed For Train Engineers
The Desert of Arizona Cloudy 53 Degrees In the service business, you can basically choose to operate one of two …
Mindset
I Was Going to Do It, But…
The Desert of Arizona Sunny 36 Degrees We all have things we’d like to do. Places we’d like to go, …
Coming Clean About “Over Delivering”
The Desert of Arizona Rain 41 Degrees Under promise, over deliver. That’s what they say right? Isn’t that the recipe …
Finding “What Works”
Everyone wants to know “what works.” Few people want to figure it out. I spent years wandering in the “wilderness” …
The Destination Paradox
The Desert of Arizona Sunny 59 Degrees I’ll always remember a recording of Mark Ford (of Agora fame) I heard …