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| The Client Letter |
| Anger Management is Not Your Job |
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October 12, 2011 Sedona, Arizona There are a lot of angry people in this world… Just this morning I woke up to an email saying how “cocky” one of my websites is. The writer said he didn’t want to jump through hoops just to do business and that if I wanted his business, I’d have to send an order form and a phone number. For whatever reason, immediately after that email was an order notification email (and charge receipt) from the same person. He ordered. Go figure. Whenever I get emails like this, I think to myself that I can’t imagine anyone making it such a priority in their day to sit down and pen a message like that. Who has time to do stuff like this? The other week, some customer got in a huff because I didn’t answer his request for support quickly enough. He had attitude from the beginning, which is a very bizarre way to start a relationship. In those instances, it’s clear who has the problem. If you are ever on the receiving end of this type of anger from a client, the first thing to remember is this: It’s Not About You
The anger isn’t about you. So don’t let it in. The number of people in this world who are living quiet lives of desperation, completely disconnected from their real purpose on earth is quite large. And you really do have to feel sorry for them. Because that’s a miserable way to live. When you go out into the world and make yourself visible, people that need to let off steam are going to find you. And they’re going to take any opportunity they can to use your presence in an attempt to make themselves feel better. Once they latch on to you, and the “problem” they have with you, they are justified in letting some of that anger blaze. It’s not their fault, it’s your fault, see? See how that works? You become the target and the excuse for them to express their true state of being. Unfortunately, it doesn’t work out so well for them. And the angry person knows full well it doesn’t. Because they still feel miserable even after they’ve exploded. The next time you get an angry client or customer, brush it off. It’s not about you. It’s not your baggage. And I’d recommend you don’t pick it up. Just stay focused on your goal. See you tomorrow,
P.S. “I downloaded a copy of the Silk Report as offered and from what I read thus far, the Silk Report is simply brilliant! I immediately went for SECTION 8 – “Fee Propulsion: How To Structure Your Consulting Fees So You Get Paid What You’re Really Worth” and was able to extract a detrimental pitfall that most likely has impacted my bottom line for some time now… The… framework not [only] affords me to charge based on my worth, but from a perceptional perspective, I think it is also a quality positional technique as a trusted authority offering a “quality” product or service. In short, I just wanted to thank you for this content rich document….I look forward to reading and re-reading this report many times over. Be well.” Bryan If you want a consistent stream of “here’s how you do it” information to build your business, then what are you waiting for? Subscribe to the Silk Report TODAY. |
